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Ambient #📢│announcements
@ ↑ Notification Roles ↑ Ambient Free Usage + Credits
The two things people confuse
Ambient has two separate balances:
1. Web2 Credits (USD)
Used for: chat / research / website features / API calls
You can buy these on the billing page.
2. Web3 AMB (token)
Used for: on-chain / testnet activity / building dApps on the Solana fork
You usually get these from a faucet/drop (when available).
AMB is not the same as Web2 credits.
If you run out of Web2 credits, AMB will not fix chat/API usage (and vice-versa).
Do new users get free credits?
Yes — we provide a small free credit grant so new users can test the system.
• Typical starter amount: $0.10 Web2 credits (enough to try a few things).
• This is sometimes rolled out to a limited cohort of new signups (we expand it as
we scale).
• If you signed up and see $0, it likely means you’re outside the current free-credit
cohort, or we’re adjusting limits due to growth. We’ll announce changes in
Discord/Telegram.
What happens when I run out of Web2 credits?
You have two options:
1. Add credits on the billing page and keep using everything normally.
2. If a free-usage program is active, you’ll still receive small free usage (see below).
Free usage plan (how it works)
We’re moving from “free requests/day” to cost-based free usage.
When active, free usage has three controls:
• Daily minimum (use-it-or-lose-it): you always get a small amount each day.
• Monthly bonus: a little extra you can spend on any day.
• Hourly cap: prevents someone from spending the entire monthly bonus instantly.
Important rule: If you have paid credits, usage draws from paid credits first.
The free tier is mainly to ensure people with no paid credits can still test daily.
Common error messages
“You do not have an active subscription / update billing info”
Usually means: you’re out of Web2 credits.
Fix: add credits or wait for free usage reset (if active).
“I paid but credits weren’t applied”
This is a bug/edge case. Send support:
• the transaction hash / receipt
• the email on your Ambient account
• timestamp + amount
We’ll investigate and make it right (manual credit may be applied while we fix the
root cause).
Known limits
These are Web2 platform limits and may change as we scale:
• Concurrency limits (example: 25 concurrent, 7 deep research)
• File / request throttles (example: 30 file requests/min, overall request caps)
If you hit a limit, wait a bit and retry (or reduce concurrency).
Super-user rewards
We occasionally reward top testers who provide high-quality feedback and content.
Rewards can be:
• Web2 credits (USD) for chat/API usage, or
• Web3 AMB tokens for on-chain building
Amounts are discretionary (example discussed: $25 for truly exceptional testers).
Where to check your balance
• Billing page shows your Web2 credit balance and (when enabled) your free
usage meter.
• Faucet/drop pages are separate and relate to AMB only.
@ ↑ Notification Roles ↑ Ambient Free Usage + Credits
The two things people confuse
Ambient has two separate balances:
1. Web2 Credits (USD)
Used for: chat / research / website features / API calls
You can buy these on the billing page.
2. Web3 AMB (token)
Used for: on-chain / testnet activity / building dApps on the Solana fork
You usually get these from a faucet/drop (when available).
AMB is not the same as Web2 credits.
If you run out of Web2 credits, AMB will not fix chat/API usage (and vice-versa).
Do new users get free credits?
Yes — we provide a small free credit grant so new users can test the system.
• Typical starter amount: $0.10 Web2 credits (enough to try a few things).
• This is sometimes rolled out to a limited cohort of new signups (we expand it as
we scale).
• If you signed up and see $0, it likely means you’re outside the current free-credit
cohort, or we’re adjusting limits due to growth. We’ll announce changes in
Discord/Telegram.
What happens when I run out of Web2 credits?
You have two options:
1. Add credits on the billing page and keep using everything normally.
2. If a free-usage program is active, you’ll still receive small free usage (see below).
Free usage plan (how it works)
We’re moving from “free requests/day” to cost-based free usage.
When active, free usage has three controls:
• Daily minimum (use-it-or-lose-it): you always get a small amount each day.
• Monthly bonus: a little extra you can spend on any day.
• Hourly cap: prevents someone from spending the entire monthly bonus instantly.
Important rule: If you have paid credits, usage draws from paid credits first.
The free tier is mainly to ensure people with no paid credits can still test daily.
Common error messages
“You do not have an active subscription / update billing info”
Usually means: you’re out of Web2 credits.
Fix: add credits or wait for free usage reset (if active).
“I paid but credits weren’t applied”
This is a bug/edge case. Send support:
• the transaction hash / receipt
• the email on your Ambient account
• timestamp + amount
We’ll investigate and make it right (manual credit may be applied while we fix the
root cause).
Known limits
These are Web2 platform limits and may change as we scale:
• Concurrency limits (example: 25 concurrent, 7 deep research)
• File / request throttles (example: 30 file requests/min, overall request caps)
If you hit a limit, wait a bit and retry (or reduce concurrency).
Super-user rewards
We occasionally reward top testers who provide high-quality feedback and content.
Rewards can be:
• Web2 credits (USD) for chat/API usage, or
• Web3 AMB tokens for on-chain building
Amounts are discretionary (example discussed: $25 for truly exceptional testers).
Where to check your balance
• Billing page shows your Web2 credit balance and (when enabled) your free
usage meter.
• Faucet/drop pages are separate and relate to AMB only.